Telephone Systems
Hardware or IP hosted phone systems, which would suit you best? We provide independent consultation and advice and offer a range of solutions to meet every need.
Phone systems are a vital piece of technology within any company, enabling the smooth running of communications between staff and customers.We provide a variety of both traditional hardware based phone systems and the very latest IP hosted systems, but which solution suits your business?
Maybe you don't even need a phone system, but could make use some of our network-based non-geographic services available on our inbound platform, meaning no capital expenditure costs at all.
Traditional hardware-based PBX
Connected World partner with many of the leading phone system
manufacturers, and can provide solutions for most of the major
brands including Avaya, Mitel, NEC, Nortel, Panasonic &
Samsung.
One of the main benefits when choosing Connected World is that we continue to work with you after the installation of your new system, and provided ongoing maintenance, training and technical support.
IP & VoIP based hosted solutions
An IP phone uses Voice over IP (VOIP) technology allowing
telephone calls to be made over an IP network such as the internet,
instead of the ordinary PSTN system. This allows businesses to
operate without a traditional telephone system or phone lines, as
functionality and intelligence is provided from the network, or
'cloud' allowing users to be anywhere with an internet
connection.
Network-based non-geographic solutions
Buying a new telephone system, whether hardware or IP based, may
not be the best solution. Simply utilising some of the intelligent
network features available on our inbound platform can remove the
need for a new system entirely, meaning no capital expenditure
costs, saving huge expense.
Similar in a way to BT Star Services (such as Call Minder, Call
Waiting etc), the most common phone system functionality is
available and can be deployed quickly and easily as required.
Auto Attendant & IVR, call recording, call queuing, call transfer, voicemail and hunt groups are just a few of the most commonly used features available on a low pay-as-you-go basis.
What's next?
A fact-finding discussion will allow us to understand what you
need. We will offer choices that reflect your needs, and we will
manage everything for you end-to-end, from the phone lines being
installed, internal cabling, right down to the phones on the desk,
all done under one roof.
Features Products & Services
Virtual PBX
Using network-based features instead of buying or replacing a phone-system
Calls & lines
Better value & service! Cost savings on phone lines & the calls you make. Simple transfer
Broadband & data
We can provide a scale of connectivity options to suit; Broadband, Ethernet, Leased lines or MPLS
Fax to email
Receive faxes in your email, no fax machine or phone lines needed
Auto Attendant & IVR
Automated call distribution platform to manage & route incoming calls
Call recording
Network-based call recording application to record incoming & outgoing calls