Hunt Groups
Incoming calls can be routed to a pre-defined list of destination numbers in turn until a call is answered or routes to voicemail, allowing for several people or teams to be offered calls in turn.
Multiple hunt groups can operate at different times or specific days, allowing maximum flexibility of where calls are presented and when.
With the 'Round Robin' feature is enabled, the hunt group sequence is re-ordered when each incoming call is received so the same destination number does not always get offered the call first, allowing for an even distribution of calls across the group.
Features Products & Services
Call recording
Network-based call recording application to record incoming & outgoing calls
Multi-call ‘All ring at once’
Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time
Web management
Web-based application to manage numbers and call routing plans live
TeleSafe
Secure & PCI DSS compliant way of taking card payments over the phone
Time & day call plans
Route calls to different people or places at different times or days