Data Capture
Data Capture offers callers the ability to respond to an automated series of questions either verbally or using their phones keypad.
This is a popular service when pre-screening calls prior to connection to ensure the caller meets set criteria, reducing the physical time spent by staff.
Data Capture can also be used in competitions or voting, or to gauge direct customer service feedback.
Response data and recorded calls can be provided via the Number Manager web portal, or delivered by email to FTP.
Features Products & Services
Auto Attendant & IVR
Automated call distribution platform to manage & route incoming calls
Web management
Web-based application to manage numbers and call routing plans live
Call recording
Network-based call recording application to record incoming & outgoing calls
Time & day call plans
Route calls to different people or places at different times or days
Voicemail
Network-based voicemail messaging service with messages delivered by email or accessed online