Call Queuing
This is a network-based call queuing application, which holds calls when destination numbers are found to be busy.
This is a remote service deployed from within the inbound platform, meaning no hardware or software is required. This is a true queuing service, where the longest waiting caller is put through next, and offers huge capacity allowing for hundreds or even thousands of calls to be queued simultaneously where required, without the need for any extra phone lines.
Calls-in-queue reporting is available through the Number Manager web portal allowing you to see live details of waiting calls and caller information.
Call Queuing can be activated quickly on any Connected World numbers, and personalised audio can be recorded via either a dial-in service, or uploaded straight from a PC.
Features Products & Services
Web management
Web-based application to manage numbers and call routing plans live
Call recording
Network-based call recording application to record incoming & outgoing calls
Hunt groups
Phone system-like feature routing incoming calls to a succession of numbers until answered
Mid call transfer
Phone system-like feature to transfer incoming answered calls out from any phone
Multi-call ‘All ring at once’
Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time