Network service features
Take complete control over how, where and when you receive incoming calls with a range of intelligent, network-based service features
We provide a wide range of fully scalable and fully managed, network-based call features which provide phone-system like functionality deployed remotely, allowing you to manage and control incoming calls most effectively.
- IVR auto attendant
- Call queuing
- Call recording
- Conference calling
- Data capture
- Disaster recovery feature
- Fax to email
- Geographic area plan
- Hunt groups
- Mid call transfer
- Multi-call
- Number Manager web portal
- Ratio call plan
- Telesafe™
- Time & day call plans
- Voicemail
Every inbound number and network service feature we offer can be user-controlled quickly, easily and in real-time using our dynamic Number Manager web portal application.
Number Manager interacts live with the inbound platform, allowing you to self-manage and control all numbers and services in real-time, all at the click of a mouse.
Reconfiguration of numbers and services can be done instantly through the web portal, which also provides live queued calls information and call reporting, as well as access to recorded calls, faxes and voicemails
Features Products & Services
Web management
Web-based application to manage numbers and call routing plans live
Auto Attendant & IVR
Automated call distribution platform to manage & route incoming calls
Call recording
Network-based call recording application to record incoming & outgoing calls
TeleSafe
Secure & PCI DSS compliant way of taking card payments over the phone
Call queuing
Network-based application to hold incoming calls when lines are busy