Auto Attendant & IVR
Efficiently manage inbound calls with a tailored automated reception menu service allowing callers to choose the person or department they need. Designed around you, this fully scalable and flexible solution gives a great first impression of your organisation and allows you to take complete control of your inbound calls.
Features Products & Services
Call queuing
Network-based application to hold incoming calls when lines are busy
Call recording
Network-based call recording application to record incoming & outgoing calls
TeleSafe
Secure & PCI DSS compliant way of taking card payments over the phone
Web management
Web-based application to manage numbers and call routing plans live
Data Capture
Automated questionnaire where caller responds with key tones and spoken replies